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Latest resource from the RCVM@OVC team, designed to engage clients during pet’s exam

Screenshot of RCVM@OVC team member, Dr. Erin Phillips, conducting a Talking Physical Exam with client and pet.

Another recent resource from the RCVM@OVC team designed to strengthen clinical communication skills in veterinary practice

Co-written by RCVM@OVC member Dr. Jason Coe and collaborator Dr. Jane Shaw

Offered in this resource:

For more information:

“Those who read this book and put the simple yet powerful tools inside to use will find stronger connections, greater engagement and commitment, and a deeper sense of meaning in their day-to-day work both with clients and team members. As a veterinary consultant, I’ll be referencing these lessons in my daily work and recommending this book to everyone I encounter.”

~ AmazonReview

Other RCVM@OVC resources: Click any image to read.

Infographics

Impact of relational coordination on veterinary teams

Infographic describing the value of veterinary care online — Describing the value of veterinary care online

Clients prefer collaborative decision-making regardless of appointment type

Emphasizing life expectancy to combat cat and dog pet obesity

Using discrete choice methods in veterinary research to determine preferences

Workplace psychosocial factors and veterinary employees’ commitment to their hospital

To see more Infographics, click here.

Articles in Canadian Vet Practice magazine

Canadian Vet Practice magazine Fall 2024 cover — Fall 2024 (see p. 13: Motivating clients to act on weight management: what information is needed in conversations with the pet parent)

Canadian Vet Practice magazine Summer 2024 cover — Summer 2024 (see p. 10: Burden transfer and its effect on veterinary team members)

Cover of Canadian Vet Practice Magazine, Spring 2024 — Winter 2024 (see p. 6: Veterinarians and clients at odds about how value is perceived)

Cover of Canadian Vet Practice Magazine, Spring 2023 — Spring 2023 (see p. 8: Veterinary technicians contribute to shared decision-making)

Cover of Canadian Vet Practice Magazine, Winter 2023 — Winter 2023 (see p. 9: Weighty conversations – discussing a pet’s weight with your client)

Cover of Canadian Vet Practice Magazine, Summer 2022 — Summer 2022 (see p. 12: The Talking Physical Exam)

To see more articles in Canadian Vet Practice magazine, click here.

Articles in Best Friends magazine, of the Ontario Veterinary College Pet Trust

Cover of Best Friends magazine, Fall 2022/Winter 2023. — Fall 2022/Winter 2023 (see p. 12: From Nose to “Tale”)

Cover of Best Friends magazine, Spring/Summer 2022. — Spring/Summer 2022 (see p. 8: Your Pet, Your Vet and You)

Podcasts and Webinars

Cover image linking Veterinary Vertex, Feb. 2023: Discussion of publication on vet techs’ shared decision-making document — Veterinary Vertex Podcast, June 2025: The team advantage: Relational coordination in veterinary practice

Vet Sessions Podcast, Mar. 2025: Developing communication skills for veterinary practice with Dr. Jane Shaw & Dr. Jason Coe

Vet Sessions Podcast, Feb. 2025: Value matrix with Dr. Jason Coe

VETgirl Webinar, Dec. 2024: “Yes, we can!” Chatting spectrum of care, options, & cost with your clients

VETgirl Podcast, Nov. 2024: Putting communication skills into veterinary practice: Part 2

To see more Podcasts and Webinars, click here.

Symposia and Workshops

Pre-conference workshop for ICCVM, coming in Nov. 2024 — ICCVM Pre-Conference
Communication Workshop, Nov. 2024

Website home page for Research Symposium in Veterinary Communication, July 2021 — Research Symposium in Veterinary Communication, July 2021

Interested in reading RCVM@OVC publications associated with the above resources?

Please visit our Publications page.

“I teach and coach communication skills across Canada to veterinary professionals in all types of practices, and I show and share the resources of RCVM in every presentation. Of particular value are the infographics. I appreciate the readability, the clear overview of the research project and the associated findings, and recommendations with a direct link to the paper. This is incredibly helpful to show all members of veterinary teams and it helps spread the message that communication is truly a skills-based study.”

Becky Taylor, RVT, MA