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The latest resource from the RCVM@OVC team, designed to improve appointment efficiency
Clinical Communication Tools for Contextualizing Spectrum of Care
Written by RCVM@OVC members Drs Jason Coe and Natasha Janke, and collaborators Drs Carol Gray and Ruth Serlin
- includes a communication-skills toolkit to facilitate the use of Spectrum of Care in clinical conversations
- introduces the Value Matrix, a tool for offering Spectrum of Care and enhancing shared decision-making
- offers case examples for the application of Spectrum of Care with clients
Other RCVM@OVC resources: Click any image to read.
Video tutorials
Sutherland KA, Janke N, Shaw J. How to Use Agenda-Setting: A communication tool to enhance appointment efficiency
Evason M, Stull JW, Coe JB. Spectrum of Care Toolkit: Identifying and communicating evidence-based options
Groves CNH, Phillips EM, Coe JB. The Value Matrix: A communication tool to support shared decision-making and the practice of Spectrum of Care
Phillips EM, Coe JB, Blois S, Stone E. The Talking Physical Exam: A communication tool for engaging clients during the companion animal physical exam
Infographics
To see more infographics, click here.
Articles in Canadian Vet Practice magazine
veterinary practice)
To see more articles in Canadian Vet Practice magazine, click here.
Articles in Best Friends magazine, of the Ontario Veterinary College Pet Trust
Podcasts and Webinars
To see more podcasts and webinars, click here.
Symposia and Workshops
Communication Workshop, Nov. 2024
Interested in reading RCVM@OVC publications associated with the above resources?
Please visit our Publications page.
Another recent resource from the RCVM@OVC team designed to strengthen clinical communication skills in veterinary practice
Co-written by RCVM@OVC member Dr. Jason Coe and collaborator Dr. Jane Shaw
Offered in this resource:
For more information: 
“Those who read this book and put the simple yet powerful tools inside to use will find stronger connections, greater engagement and commitment, and a deeper sense of meaning in their day-to-day work both with clients and team members. As a veterinary consultant, I’ll be referencing these lessons in my daily work and recommending this book to everyone I encounter.”
~ AmazonReview
“I teach and coach communication skills across Canada to veterinary professionals in all types of practices, and I show and share the resources of RCVM in every presentation. Of particular value are the infographics. I appreciate the readability, the clear overview of the research project and the associated findings, and recommendations with a direct link to the paper. This is incredibly helpful to show all members of veterinary teams and it helps spread the message that communication is truly a skills-based study.”
Becky Taylor, RVT, MA
